Mass close stuck tickets

When you have a large amount of stuck tickets, you can use the following javascript script to close multiple at once. Use the serviceIds array to set all tickets ids

const serviceIds = [1234, 1235, 1236];
var errorLog = [];
for (var i=0; i<serviceIds.length; i++) {
   try {
       CommonInterface.callWebservice('Workflow - Stop Process Instance', {
           ProcessInstanceId : serviceIds[i],
           Log : 'Some comment line to explain why you closed the ticket',
           HashCheck : 'ExternalProviderKey',
           ProviderName : 'ExternalProviderName'
       });
   } catch (err) {
       errorLog.push(serviceIds[i] + ' ' + err);
   }
}
return errorLog;

The webservice used here is "Workflow - Stop Process Instance" and that webservice is defined like this: XSLin:

<?xml version='1.0'?>
  <xsl:stylesheet xmlns:xsl='http://www.w3.org/1999/XSL/Transform' version='1.0' xmlns:soap="http://www.w3.org/2003/05/soap-envelope" xmlns:ser="http://smt-x.com/Workflow/">
	<xsl:template match='/SSPAdapterCall'>
		<soap:Envelope>
			<soap:Header />
			<soap:Body>
				<ser:StopProcessInstance>
					<ser:ProcessInstanceId><xsl:value-of select="Field[@Name='ProcessInstanceId']" /></ser:ProcessInstanceId>
					<ser:Log><xsl:value-of select="Field[@Name='Log']" /></ser:Log>
					<ser:HashCheck><xsl:value-of select="Field[@Name='HashCheck']" /></ser:HashCheck>
					<ser:ProviderName><xsl:value-of select="Field[@Name='ProviderName']" /></ser:ProviderName>
				</ser:StopProcessInstance>
			</soap:Body>
		</soap:Envelope>
	</xsl:template>
 </xsl:stylesheet>

XSL out:

<?xml version='1.0' ?>
 <xsl:stylesheet 
 xmlns:xsl='http://www.w3.org/1999/XSL/Transform' 
 xmlns:soap="http://www.w3.org/2003/05/soap-envelope"  
 xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' 
 xmlns:xsd="http://www.w3.org/2001/XMLSchema"
 xmlns:ssp="http://smt-x.com/Workflow/"
 version='1.0'>
	<xsl:template match="/">
		<SSPAdapterResult>
			<xsl:apply-templates select="/soap:Envelope/soap:Body/ssp:StopProcessInstanceResponse"/>
			<xsl:apply-templates select="/soap:Envelope/soap:Body/soap:Fault"/>
		</SSPAdapterResult>
	</xsl:template>
	<xsl:template match="/soap:Envelope/soap:Body/ssp:StopProcessInstanceResponse">
		<Value>OK</Value>
	</xsl:template>
	<xsl:template match="/soap:Envelope/soap:Body/soap:Fault">
		<Error>code:<xsl:value-of select='soap:faultcode' /><xsl:value-of select='soap:Code/soap:Value' /> - string:<xsl:value-of select='soap:faultstring' /><xsl:value-of select='soap:Reason/soap:Text' /></Error>
	</xsl:template>
 </xsl:stylesheet>

Extra settings

Type: SOAP
URL: localhost /Workflow/WebService/WorkflowService.asmx
Call Type: Retrieve Single Value
Return Type: Single Value