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The action you have requested is limited to users in one of the groups: Users, Administrators.

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You can add any field from the User Data in SSP.

Example: RequestedFor-PORDepartment

Do not forget the '-' between de user & the value !

or as we wrote in the manual : RequestedFor-<fieldname> : Any other field of User for who the ticket was created, as defined in SSP

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