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2020-05-25T20:44:28Z

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Smtxwiki: Created page with "When an external app creates tickets in SSP, and you want to make a view, showing only tickets from that source. There is an issue, as the basic filters require a FormName, wh..."

2016-12-19T11:10:22Z

Created page with "When an external app creates tickets in SSP, and you want to make a view, showing only tickets from that source. There is an issue, as the basic filters require a FormName, wh..."

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When an external app creates tickets in SSP, and you want to make a view, showing only tickets from that source.
There is an issue, as the basic filters require a FormName, which you don't have with an External App.
You need something like this:

TicketName=<Formname>.

The query exists for an external app, and is as follows, for example for CalendarOverview:

ExternalAppName=CalendarOverview<br>
ExternalAppName=MeetingCenter<br>
ExternalAppName=SSP6.Webstore

So the syntaxis is:

ExternalAppName=<ExternalAppName>

To show the fields, use this syntax:
ExtAppField-<AppName>-<FieldInternalLabel>

ExtAppField-MeetingCenter-MinuteTaskTitle

ExternalApps - Revision history

Smtxwiki: 1 revision imported

Smtxwiki: Created page with "When an external app creates tickets in SSP, and you want to make a view, showing only tickets from that source. There is an issue, as the basic filters require a FormName, wh..."