ExternalApps: Difference between revisions

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Created page with "When an external app creates tickets in SSP, and you want to make a view, showing only tickets from that source. There is an issue, as the basic filters require a FormName, wh..."
 
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Latest revision as of 21:44, 25 May 2020

When an external app creates tickets in SSP, and you want to make a view, showing only tickets from that source. There is an issue, as the basic filters require a FormName, which you don't have with an External App. You need something like this:

    TicketName=<Formname>. 


The query exists for an external app, and is as follows, for example for CalendarOverview:

    ExternalAppName=CalendarOverview
ExternalAppName=MeetingCenter
ExternalAppName=SSP6.Webstore

So the syntaxis is:

    ExternalAppName=<ExternalAppName>

To show the fields, use this syntax: ExtAppField-<AppName>-<FieldInternalLabel>

    ExtAppField-MeetingCenter-MinuteTaskTitle