Workflow External Reference Acknoledgement

The field "external request type" (#REPLACE-EXTAPPFIELD-Ticketing.TaskAssignment-Task_ExternalRequestType#) contains the event that has occurred in the Ticket Task. This field allows you to have a single process, processing any of the Task events. The field "external request direction" gives information about the direction of the event. Possible values are In or Out. The following values can be found with the Request Type field: Submit Request (In case a new assignment is done) - Direction: Out Reassigned (In case the task is reported ready). This event can occur from the webservice method http://servername/Workflow/Webservice/WorkflowService.asmx?op=ProcessInstanceTaskExternalReassignment or through inbound email. Direction: In Resolution Rejection (In case the button decline solution is clicked in a task after a solution was received from the external provider). Direction: Out Update (In case an update text has been manually entered in the task) - Direction: Out Update (In case an update text has been added from the external system). This event can occur from the webservice method http://servername/Workflow/Webservice/WorkflowService.asmx?op=ProcessInstanceTaskExternalUpdateMessage - Direction: In Reassigned (In case the task is closed by the external system) This event can occur from the webservice method http://servername/Workflow/Webservice/WorkflowService.asmx?op=ProcessInstanceTaskExternalReassignment or through email - Direction: In Closed (In case the task that is currently assigned to external group is closed manually within SSP) - Direction: Out